Offshore access provider delivering innovative, safe & reliable Walk to Work services to the global energy industries.
About the Company
Ampelmann is a global company dedicated to making offshore access as easy as crossing the street. Driven by innovative technology, the company is actively involved in impactful projects, supporting the transition to cleaner energy. Ampelmann operates in an international, safety-minded environment that values well-being, open communication, and mutual respect. Employees have opportunities for personal and professional growth within a fast-growing organization that aims to make a tangible difference.
About the Role
Ampelmann is seeking an experienced Microsoft Dynamics 365 Customer Engagement (MS D365 CE) Consultant to join its ERP team within the Structural Change department. The role focuses on improving organizational processes and efficiency through technological solutions. Working closely with internal stakeholders, the consultant will configure, maintain, and enhance the CE platform to align with business needs and strategic goals. This position reports to the Solution Architect and will collaborate with a team of consultants and a Product Owner.
Responsibilities
- Configure, develop, and maintain MS D365 CE to support customer engagement processes
- Translate stakeholder requirements into scalable CRM solutions
- Collaborate with MS D365 Finance and Operations (F&O) consultants to ensure integration between CE and F&O
- Provide user support by troubleshooting issues and maintaining system performance
- Test and validate new features and updates to meet business requirements
- Explore and promote Sales Copilot / AI features and Power Platform applications to automate processes and provide insights
Required Skills
- Bachelor’s degree (HBO) or equivalent in Information Technology, Business Administration, or related field
- 5+ years of proven expertise in MS D365 CE, with essential experience in Sales; experience in Field Service, Customer Service, or Customer Insights is an advantage
- Strong understanding of Power Platform and data integration tools
- Strong analytical and communication skills
- Proactive, collaborative, and solution-oriented mindset
- Fluency in English
Benefits
- Annual bonus, Working from Home policy, non-contributory pension plan, unlimited vacation days, NS-Business card, and other benefits
- Ampelmann Academy for personal and professional development
- High level of responsibility and opportunity to make a significant impact