The LCap Group
Job Description
MS Dynamics CRM Developer (Permanent)
Company: The LCap Group
Main purpose of job: Design, develop & maintain Microsoft Dynamics CRM system
Business Area: IT Business Systems
Position reports to: Senior Manager, Systems and Technology
The Role: The CRM Developer will be responsible for administering, troubleshooting, customising, and delivering business updates into the business systems with a primary focus on Dynamics CRM and associated add-ons including our Applicant Tracking Systems (ATS)
Key Responsibilities
· Work closely with Rev Ops to find technical solutions to business requirements for the CRM systems
· Continually improve and refine existing solutions as well as propose innovative solutions in response to business needs or improvement opportunities
· Customise D365 CRM solution
· Automating business workflow processes to align with CRM Roadmap
· Develop relevant project documentation including functional and technical design.
· Integrate Application Tracking Systems (ATS), HRIS
· Strong knowledge of CRM plugins & workflows
· Provide ongoing support and maintenance for the CRM system, addressing any issues or bugs in a timely manner
Key Outputs and Metrics
· Documentation of existing CRM processes as the basis for Dynamics 365 CRM improvement
· Creation of Solution Design Documents as the basis for design approval
· Customisation & Configuration of D365
· Delivery Velocity, i.e., the number of solutions delivered on a per sprint basis
· Deliver to agreed timescales, or to highlight issues as soon as they arise if likely to affect those timescales
· Improvements of Dynamics 365 CRM solutions into key business areas
· Identification of and introduction of best practice improvements
· Quality of deliverables versus defined development standards(BI6) (DR7)
Technical Skills
· Understanding of Microsoft Dynamics CRM concepts and architecture.
· Knowledge of languages such as XML, SQL, JavaScript, Python, .NET, and C#
· Demonstrable knowledge of data technologies used by Dynamics 365, including Dataverse, Virtual Tables, Azure SQL, and Dual-Write technologies.
· Experience with delivering projects using Agile.
· Developing Dynamics 365 CRM solutions, including customisations extensions, and integrations
· Strong analytical skills
· Strong written and verbal communication skills
Essential Behaviours
· Strong communicator
· Collaborative mindset
· Good organisation and time management skills
· High attention to detail
· Proactive and able to see risks and recommend solutions
· Resolution based mindset
· Flexible and agile approach to work and deadlines
The LCap Group embodies the celebration of how people can make a difference, highlights potential challenges, and provides a clear focus on how leadership can provide the primary value for companies in their pursuit of greatness.
Notice to candidates: The LCap Group will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment.
Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact contact@thelcapgroup.com
For more information on The LCap Group, visit our website here : www.thelcapgroup.com
London office :
The LCap Group
Savoy Hill House
7 – 10 Savoy Hill
WC2R 0BU, London
At The LCap Group, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued.
When we engage in any employment practice, we are committed to being an inclusive regardless of any protected status.
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